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Receptionist - First Impression Manager

March 20, 2013 - May 31, 2013
Location:Salt Lake City, UT
Salary Range:$12.00 - $13.00/hr.
Employment Type:Full Time
Department:Customer Service
Description:HandStandsPROMO is a leading and innovative manufacturer/importer/supplier of promotional products, and technology accessories. Passion, integrity and performance are the core principles that make HandStands a successful company and a great place to work. The company is headquartered in Draper, Utah with a logistics facility in West Salt Lake City, Utah.

Job Summary:
This position is to make a positive and lasting first impression and to serve all customers, reps, and employees with professionalism, courtesy, and respect ensuring they have a remarkable customer experience with HandStands from the first phone call to the last. To win customers over due to remarkable and superior customer service.
Duties:• Field & direct incoming customer inquiries (calls/emails/faxes/RFQs/chat) Make customers feel special and important. (handle them with ‘pleasure’ communicating that there is nothing more important than their call)
• Answer phone within 3 rings. Never allow callers to hold more than 20 seconds. Manage music on hold.
• Assist the Customer Experience Manager with assigned tasks as requested (including reports, clerical duties, invoicing, mail, and packaging when possible)
• Train to become an Account Manager
• Cover for AM’s when requested
• Work well within a team of other committed AM’s to ensure we create superior customer experiences at all times.
Qualifications:• 1-3 years customer service or account management experience
• Associates degree or equivalent required
• Friendly, customer oriented, detail oriented, and sales oriented
• Exceptional verbal communication skills and follow-up
• Excels in a team environment yet accepts personal responsibility
• Organized, reliable and dependable
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to multi-task, adapt to change, and flourish in a fast-paced environment
• General experience with production, graphic arts, and/or sales is helpful

HandStands has a smoke-free environment policy.

Note: This job description is not intended to be all-inclusive. Salary is dependent upon experience and internal and external salary conditions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Handstands is an Equal Opportunity Employer.

No third party inquires, please

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